Seamless Internet in Just
4 Simple Steps

Yes, someone 18 years or older must be present during the installation appointment to approve the installation and allow access to the home.

Yes, a small wireless receiver (slightly larger than a cell phone - 5.9″ x 3.8″ x 1.4″) will be placed on the outside of your home, typically near the roofline or on a side wall. Our installers will review the placement with you before proceeding and will do their best to minimize visible cabling.

No, Kwikbit Internet provides an indoor Wi-Fi system as part of the installation at no cost, so you do not need to purchase additional equipment. However, if you want to use your own router, let the technician know during installation.

Kwikbit’s 60GHz wireless technology is highly resistant to interference from rain, snow, or extreme temperatures. The radio installed on your home is IP67-rated, ensuring durability in all weather conditions.

1. Check your email for an activation invitation from Kwikbit Internet.

2. Click on the provided link and set up your username and password.

3. Complete your profile information, including billing details.

1. Log into the Kwikbit Internet Customer Portal.

2. Navigate to the “Billing” or “Payments” section.

3. Select “Pay Now” and enter your payment details.

4. Confirm and submit your payment.

1. Log into the Kwikbit Internet Customer Portal.

2. Go to “Account Settings” or “Payment Methods.”

3. Add or update your payment details and save the changes.

1. Log into the Gaiia Customer Portal.

2. Navigate to the “Billing” or “Payments” section.

3. Select “Autopay” and enter your preferred payment method.

4. Confirm and enable autopay to ensure your bill is paid automatically each month.

Yes, Kwikbit Internet offers paper statements for an additional $2.00 monthly printing fee, as all statements are available online for free and can also be sent via email. To opt into paper statements, contact our support team or update your billing preferences in the Gaiia Customer Portal.

Yes! We accept physical checks. Please mail them to:

Kwikbit Internet
PO Box 121339
Dallas, TX 75312

Include your account number and subscriber name on the check to ensure proper processing.

Our customer support team is available at 877-KWIKBIT (877-594-5248) or via email at support@kwikbitinternet.com.

Outages can occur from three main sources:

1. Electrical Outages – The most common cause of service disruption is a power outage in your community. If there is an electrical outage, your internet service will automatically resume once power is restored.

2. Fiber Provider Outages – Sometimes, construction work or damage to a nearby utility pole can disrupt the fiber connection that supplies your community. Kwikbit monitors our network and is aware of these outages within less than a minute. However, we encourage you to call our support team to report an outage if you experience one.

3. Kwikbit Hardware Issues – Although rare, service can be affected if a radio is damaged by a falling tree limb or loses line of sight with a utility pole due to a temporary obstruction. If this occurs, contact our support team, and we will help troubleshoot the issue and set expectations for restoring service.

If you experience weak Wi-Fi in certain areas, consider placing your router in a central location. Our support team can also recommend additional solutions for optimizing coverage.

Outages can occur from three main sources:

1. Electrical Outages – The most common cause of service disruption is a power outage in your community. If there is an electrical outage, your internet service will automatically resume once power is restored.

2. Fiber Provider Outages – Sometimes, construction work or damage to a nearby utility pole can disrupt the fiber connection that supplies your community. Kwikbit monitors our network and is aware of these outages within less than a minute. However, we encourage you to call our support team to report an outage if you experience one.

3. Kwikbit Hardware Issues – Although rare, service can be affected if a radio is damaged by a falling tree limb or loses line of sight with a utility pole due to a temporary obstruction. If this occurs, contact our support team, and we will help troubleshoot the issue and set expectations for restoring service.